Term & Conditions


Actually “melancaran.com” is the domain name which also acts as a marketplace for booking Bali tour packages as well as tourist activities and fastboat. Other services may also be included at melancaran.com for future necessity. In this terms and conditions, melancaran.com is later referred as “the site”.

By using and/or visiting the Site for making bookings you agree to these General Terms and Conditions, the Privacy Policy and the Terms of Use and Site Use (“the Terms”) and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your booking.

References to “other service providers” or “other services” means the owner/providers of the tour agents/providers, fast boat companies, whose tickets are available on this site, as well as the owner/provider of diving centres and other providers of tourist activities and/or services that are advertised on this site.

Important Information

Melancaran.com acts as a tour marketplace only in respect of all bookings made on Melancaran.com. Melancaran.com has entered into contracts with the service providers on our website. These contracts ensure that the service providers will act in the best possible way towards the customers of Melancaran.com. This means that in the unlikely event there is a problem with a customers booking, e.g tour overbooking, or a mechanical problem with a boat, the service provider will seek to resolve the situation to the customers satisfaction at no added cost to the customer. i.e. arranging another boat company to transport the passengers.

Melancaran.com undertakes no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the tour providers and other suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an tour provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Melancaran.com will be under no liability at all (whether in contract, tort or otherwise howsoever).

By proceeding to book services through the Site, you accept that you will indirectly be entering into a contract with the service providers and therefore any claims or complaints should be made directly with the service provider. In the event of any claims or complaints please also contact us at info@melancaran.com

You understand that Melancaran.com may not have conducted any quality or other checks on the service providers and Melancaran.com makes no representations about the suitability of the services offered for sale through the Site. The inclusion or offering for sale of services by Melancaran.com does not constitute an express or implied endorsement or recommendation by Melancaran.com of such accommodation or services. Melancaran.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the services offered for sale through us.

Nothing in these terms of use shall operate to exclude or limit the liability of Melancaran.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Melancaran.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

Privacy Policy

Melancaran.com understands that making purchases online involves your trust and that you wish to remain in control of your personal information. Retaining your trust is a responsibility that Melancaran.com takes very seriously. By disclosing your Personal Information to Melancaran.com using this Site or over the telephone, you consent to the collection, storage and processing of your Personal Information by Melancaran.com as stated in this Privacy Policy.

Any changes to the Melancaran.com Privacy Policy will be made to this page. Your continued use of this Site will constitute your agreement to the changed Terms of using this Site.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by Melancaran.com.

When you browse the Site, Melancaran.com does not collect Personal Information about you. The only way Melancaran.com can collect any kind of personal information is if you give it to us.

Protection of Personal Data

The Personal Information that Melancaran.com collects from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation.

Melancaran.com takes full responsibility for ensuring that proper security measures are in place to protect your information and store the information in secure databases at secure addresses to prevent unauthorised access. Melancaran.com must pass the information on to the relevant suppliers of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

To ensure that your booking runs smoothly Melancaran.com may need to use information such as your name and address, credit card details, special needs, dietary requirements etc. Melancaran.com will apply appropriate security measures to protect this data. However, Melancaran.com may disclose information about you to other organisations that are affiliates or to organisations contracted by Melancaran.com to manage aspects of the Site. Melancaran.com will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to Melancaran.com such as details of any disabilities, or dietary/religious requirements. If Melancaran.com cannot pass this information to the relevant service providers, Melancaran.com cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.

Use of Information

You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in Melancaran.com and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by Melancaran.com, the management of the bookings and the collection of products and services through Melancaran.com, call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.

Melancaran.com may use the Personal Information to contact you about important changes to the Site, new services and with details of other products and services offered by Melancaran.com. Where Melancaran.com collect such information, Melancaran.com make clear the nature of the information and the purposes for which it is used. Melancaran.com do not knowingly collect Personal Information from children.

User Accounts

You need to create an account and provide information about yourself in order to use some of the features on the Site. You are responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.

Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to close your account at any time for any or no reason.

We may terminate or suspend your account or ability to use the Website, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Website if you misuse the Website. Any such termination or suspension could prevent you from accessing your account, the Site, or any other related information.

You may terminate your account at any time by closing your account and discontinuing your use of any and all parts of the Site.

Site Content, Documentation And Booking Information.

Melancaran.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.

Any information placed on the Site relating to tour packages or other service providers advertised on the Site including, but without limitation, details of the service provider, availability, price of the services, the facilities available, any details relating to any other services advertised on the Site have been provided by the service providers who are independent businesses and are not agents or employees of Melancaran.com or its affiliates. Such information does not constitute any advice or recommendation given by Melancaran.com and Melancaran.com shall not be held liable for inaccuracies or errors in the contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you. Melancaran.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Melancaran.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

As Melancaran.com acts as a marketplace as well as booking agent, Melancaran.com will have no responsibility for any errors in any documentation except where those errors were made by Melancaran.com.


To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

You will receive an email confirmation of your bookings.

Modifying or Amending Bookings

You may modify your bookings at any time prior to your arrival date. Contact information will be detailed on the confirmation email you will receive immediately after you make a booking through the Site.

If you amend your booking, there may be an amendment fee levied by the service provider, which may alter the final bill you will need to pay to the service provider. In any event, if you fail to amend your booking in accordance with the provider's amendment policy, you may be charged an amendment fee by the service provider.

Payments & Cancellations

Melancaran.com collects your payment information and processes your payment, whenever you make bookings on the Site. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Canceling a booking with Melancaran.com can result in cancellation fees being applied by Melancaran. Additional fees may be levied by the individual supplier or tour operator. When canceling any booking you will be notified via email or telephone of the total cancellation fees.

If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Melancaran.com and Melancaran-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Payment Processing

Under this agreement, the payment processing services for services purchased on this Site are provided by Melancaran.com

Age and Responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.

You warrant that all personal information submitted during booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Melancaran.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.


Melancaran.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning specific countries.

It is your responsibility to ensure you have the relevant travel and health documents before the departure, which shall include, but is not limited to, any inoculations that may be required, identification and passport. Melancaran.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.


You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.

Force Majeure

Melancaran.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the service providers and/or Melancaran.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Melancaran.com's control.


In the unlikely event that you have reason to complain or experience any problems with your service provider please inform their staff or management immediately, to enable them to take appropriate action. You can also contact us with the details, any company receiving multiple legitimate complaints will be removed from Melancaran.com

Currency Converter

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

Jurisdiction and Governing Law

This agreement will be governed by Indonesian law and any disputes will be dealt with by the Indonesian courts.

Site Use

Melancaran.com has tested this website thoroughly and are always keen to improve Melancaran.com accessibility tools. Melancaran.com would like to know if you have found this website accessible or if you have had any problems. Please email info@Melancaran.com with any queries or comments.

To the maximum extent permitted by law, Melancaran.com disclaims all implied warranties with regard to the information, services and materials contained on this Site. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.

Melancaran.com may suspend access to the website, due to maintenance works, net security reasons or force majeure with no obligation to reimburse or compensate you for the period in which access was suspended.

Access to the Site is strictly controlled by Melancaran.com and Melancaran.com reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.

You may download one copy of the content of the Site for your own personal use but you may not in so doing remove any trademark, copyright or other proprietary notice. You may not otherwise copy, modify, reproduce, sell, lease, market or distribute the content placed on the Site without the prior written consent of Melancaran.com.

You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.

You shall not:

  • Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other;
  • Make any other unauthorised, false or fraudulent booking;
  • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including, but not limited to, uploading or making available files containing corrupt data or viruses via whatever means;
  • Deface, alter or interfere with the appearance and layout of this website or the underlying software code;
  • Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;

Without prejudice to any of Melancaran.com's other rights, Melancaran.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever Melancaran.com believes (at Melancaran.com absolute discretion) that you are in breach of any of the Melancaran.com Terms.