Cancellation Policy

When you book a reservation for a Product through the Website, melancaran collects your payment information and processes your payment as described below under “Payment Processing”. melancaran accepts the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as melancaran on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Canceling a booking with melancaran can result in cancellation fees being applied by melancaran, as outlined below. Additional fees may be levied by the individual supplier or tour operator (see your melancaran tickets for specific details). When canceling any booking you will be notified via email or telephone of the total cancellation fees.

  1. Event, Attraction, Theater, Show or Coupon Ticket
    These are non-refundable in all circumstances.
  2. Gift Certificate
    These are non-refundable in all circumstances.
  3. Other Tour Products & Services
    If the customer cancels at least 2 days in advance of the scheduled departure they'll receive a 100% refund.
    If the customer cancels within 1 day of the scheduled departure they'll receive a 0% refund.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.